Q NO 12: A 15-year-old boy
has been treated on an ongoing basis by his physician for type 1 diabetes.
During a regularly scheduled evaluation, the patient appears sullen and
non-responsive. He slouches in his chair and will not make eye contact with the
physician. When questioned about how he is feeling, the boy mumbles something
unintelligible and stares at the floor. When told that he was not understood,
the boy blurts out, “This treatment is not working. It’s such a pain. I don’t
want to come here anymore. I don’t think you know what you are doing.” In
response to this out burst the physician’s best reply would be which of the
following?
A. "Are you having trouble with the other
kids at school?"
B. "I know this is a bother, but your
parents have decided on this course of action and they know what is best for you."
C. "If you would be more comfortable with a
different doctor, I’ll try to arrange it for you."
D. "I’ll make a deal with you. Keep on with
your treatment for six more months, and we’ll see where you are at that point."
e. "In what way is the treatment not
working?"
F. "Tell me a little bit about what life
has been like for you lately."
G. "When I was younger, I had to do a lot
of things that I did not want to, but looking back, I’m glad I did."
H. "When you are old enough, you will get to
make these decisions. Until that time, I’m going to do as your parents
request."
I. "Without this treatment you will die. Do
you understand that?"
Explanation:
The correct answer is E. The key issue here
is that the physician does not know exactly what is bothering the boy when he
says the treatment is not working. Does he think he should be cured? Does he
find the monitoring and treatment regimen to be onerous? Is he subject to
criticism from his peers? Or is he just tired of having a medical problem? The
physician does not know, and so should ask. When you don’t know exactly what the
patient is talking about, ask!
Choice A is not directly responsive to the
boy’s outburst and leaps to an assumption about the reason he is upset.
Guessing correctly may make the physician seem omniscient, but guessing wrong
simply makes him seem foolish. Don’t assume, ask.
Choice B brings the parents, and their
authority to make medical decisions for the boy into the discussion. It
complicates the gathering of information from the boy, and stresses the
authority relations, something that is likely to heighten, not soothe the boy’s
anger.
Choice C is incorrect. The physician must
form a relationship and solve the presented problem. Getting rid of the problem
by getting rid of the patient is nothing more than a dereliction of duty.
Choice D is not a bad tactic for
negotiating adherence. Often, seeing treatment stretching out interminably
makes patients despair. Breaking it into a bounded time frame makes it seem
more manageable. The problem here is that this discussion is premature. The
physician is negotiating the solution before having a clear sense what the
problem is.
Choice F is a great way to get a sense of
how the disease and treatment might be affecting the boy and his relationship with
others. But, again, this is premature. Find out what the problem really is
before talking about how it has affected the boy’s life.
Choice 0 is meant as fatherly advice, but
risks being perceived as condescending and un empathetic. At the very least,
find out what the problem is before regaling the boy with what life was like
when you were young!
Choice H tells the boy that he has no say,
and that the physician is not interested in what he has to say. True, the parents
are the ones making the decisions, but there are other reasons to talk to the
boy. Only he knows how the treatment makes him feel, and what impact it has on
his life. And he is likely to be the first one that knows if something is truly
wrong. Don’t lecture ask.
Choice I is a bit harsh, but statements
like this can be excellent motivators to foster adherence with treatment. The
Health belief model tells us that engendering fear, and then providing a simple
solution is empirically a very good way to motivate adherence. But here again,
we need to know what the problem is before we seek to work on adherence issues.
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